3SKULLS

Shipping

Shipping

Version 0.1 — draft, to be reviewed before publication. This text was written by an agent, not a lawyer: it is not legal advice and must not go live before professional review.

1. Where we ship

We ship to two zones today, and a third is not open for orders yet:

  • United Kingdom — domestic delivery. No customs, no VAT charged: the seller is not registered for UK VAT (see the legal notice).
  • United States and Canada — international delivery. Import taxes or duty may be claimed from the recipient, depending on the state or province.
  • European Union — not served yet. We will open the EU from a European facility of our print provider, and we give no date: a date announced and then pushed back costs more than an honest sentence.

Any order for another zone is refused at checkout. We do not ship to a destination we do not serve, even on request.

2. What you pay on delivery, in one sentence

  • United Kingdom: nothing more. The price paid on the site is the total, and no VAT is charged.
  • United States and Canada: nothing more in the vast majority of cases. If a customs authority or a local tax authority claims a tax or duty, it is payable by you.
  • European Union: no order is accepted for the EU at this date. Nothing is due, because nothing is sold.

3. Printed before it ships

Every garment is printed after the order, at a print-on-demand facility. There is no stock on the shelf: your order enters production when payment is confirmed, then leaves for dispatch.

That has one advantage — no overproduction — and one consequence: total time is two separate periods, production and transit. They are measured separately.

4. Delivery times

Production and transit times are not published yet. They will be, once measured on a real shipment.

The rule is simple: no figure is announced before it has been observed. A flattering estimate costs more than an honest sentence. Once measured, the range will appear here and in the order confirmation email.

<!-- TODO(V3): measure before publication — production time, UK transit, US and Canada transit, on a real shipment with the chosen print provider. EU transit will be measured when that zone opens. -->

No guaranteed delivery date is offered at this stage. If you have a hard deadline, write to us before ordering: we will tell you plainly whether it is achievable.

5. Shipping cost

Shipping is calculated and shown before payment, according to zone and number of pieces. The total shown before you confirm includes items, delivery and any mandatory charge; nothing is added afterwards.

<!-- TODO(V3): shipping amounts per zone, once carrier rates are measured. Including the question of a free-shipping threshold: not decided. -->

6. United Kingdom

Domestic delivery: no customs duty, no import VAT, no tax on receipt. The seller is not registered for UK VAT and therefore charges none: the price shown is the price due, with no addition. The seller's status is restated in the legal notice.

7. United States and Canada

Any customs duty or local tax is payable by the recipient. It is collected by the carrier or by the competent authority and, where it applies, comes on top of the price paid on the site.

The amount depends on declared value and local rules — a state or a province does not treat a parcel like its neighbour. We can neither calculate it in advance nor absorb it.

US sales tax. We do not collect sales tax. A remote seller collects a state's sales tax only where it has sufficient tax presence (nexus). No such presence exists at this date; the position is monitored state by state and this page will be updated if it changes.

<!-- TODO(D4): document nexus state by state (no physical presence in the US; economic thresholds vary from one state to another). -->

A parcel refused because those sums were not paid is returned. Shipping costs and duties incurred are then not refunded.

8. European Union — not served yet

The European Union is not open for orders. This is not an oversight: we would rather not sell into a zone we cannot yet deliver properly.

What will change when it opens. Three points, and they will be written here before the first EU sale:

  • parcels will ship from a European facility of our print provider, so the customs question at the EU border will no longer arise the way it does today;
  • the tax regime that applies — tax collected at checkout or due on receipt — will be settled, and the price shown will match that regime;
  • the EU price, delivery times and conditions of sale will be published on this page and in the terms of sale.

Until then, no order delivered in the EU is accepted, and no European tax is charged by us.

<!-- The EU import VAT regime (IOSS or not) is deferred to the opening of the zone. It is not settled, and nothing published should suggest otherwise: this page describes only what is sold today. -->

9. Tracking

A tracking number is emailed at dispatch. It follows the parcel with the carrier. If it does not arrive, write to contact@stedzstudio.com.

<!-- TODO(V3): carrier to be fixed with the print provider. The choice drives transit time, rates and cover in case of loss. -->

10. Address and unclaimed parcels

The address entered at checkout is the one used for shipping. Check it in the confirmation email: a correction before dispatch is always simpler than a return.

A parcel returned for an incomplete address, refusal or non-collection can be reshipped at your cost, or refunded once shipping costs are deducted.

11. Lost or damaged parcels

Tell us at contact@stedzstudio.com as soon as tracking stalls or a parcel arrives damaged. We open a claim with the carrier and tell you what comes next: reshipment or refund.

No claim timeline is stated here: it depends on the carrier and has not been observed yet.

Risk passes when the parcel is handed over, as set out in the terms of sale.