Returns and refunds

Returns and refunds

Version 0.1 — draft, to be reviewed before publication. This text was written by an agent, not a lawyer: it is not legal advice and must not go live before professional review.

1. The rule

You have fourteen days from delivery to change your mind, without giving a reason and without penalty. That right comes from UK law for any distance sale. The seller is Ozzzcorp, established in the United Kingdom: UK law applies, and it does not reduce any more favourable protection you have in your country of residence.

Where to send it, and from where. The return zone is the United Kingdom. A return from the United States or Canada is possible: it travels at your cost, like any return, and we tell you which address to use when you write to us.

A catalogue t-shirt is not a personalised item. It is printed after your order, but from a motif and a size range fixed in advance, not from your own specifications. The exception for made-to-measure goods therefore does not apply.

If personalisation — text with your name, for instance — were ever added, it would fall under a separate regime and would have to be disclosed before purchase, never after.

2. Condition

The garment must come back unworn, unwashed and with its label attached. Trying it on is obviously allowed: that is the handling needed to check fit and print.

Original packaging is not required. Just protect the garment in transit with a clean bag or box. An item damaged by poor return packing may lead to a deduction equal to the loss in value.

3. How to proceed

1. Email contact@stedzstudio.com with the order number and the items concerned. A dated message is enough: no form to print, no reason to give.
2. You receive the return address, in the United Kingdom: TODO(identite). It may differ from the registered office if the garment has to go back to the print provider.
3. Ship the garment within fourteen days of your message. Keep proof of postage and, where possible, the tracking number.

4. Model cancellation form

Using it is not compulsory — a clear email is enough — but it is provided for those who prefer it:

To Ozzzcorp, 144 Compton House, London SE18 6FT, United Kingdom, contact@stedzstudio.com: I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: … Ordered on: … / received on: … Name of consumer(s): … Address of consumer(s): … Date: …

5. Return shipping

Return shipping is at your cost, unless the item is faulty, not as described, or we sent the wrong model or size. We tell you this before you order, as the law requires.

The amount depends on the carrier and the country you ship from, and we do not set it. From the United States or Canada, a return to the United Kingdom is an export: it may require a customs declaration. Keep the proof of postage and the paperwork.

<!-- TODO(V3): return rates per zone, to be measured. A prepaid label may be offered once the real cost is known; that is not decided. -->

6. Refunds

Refunds are issued within fourteen days of receiving the return, or of proof of dispatch if that comes first. They go back to the original payment method, through the payment provider.

The refund covers the price of the returned items and standard delivery. If you chose a delivery option more expensive than standard, the difference is not refunded. How quickly the amount appears on your statement then depends on your bank.

A refund may be reduced if the garment comes back worn, washed, stained or without its label — the loss in value caused by handling beyond a normal try-on remains your responsibility.

Customs duty and import taxes you paid on delivery cannot be refunded by the seller: they were collected by your own tax authority, and any claim must go there. The United Kingdom is not affected: no tax is collected on receipt there.

7. Exchanges

There is no automatic exchange process. We refund, then you order the size or model you want. It is less smooth, but it avoids promising a piece that is no longer available: runs are short and restocks are not guaranteed.

8. Faulty item or our mistake

Send a photograph of the print and the label to contact@stedzstudio.com. We replace the garment or refund it, your choice, at no cost. In most cases no return is needed: a photograph is enough and avoids a pointless shipment.

This covers print defects, failed seams, a wrong model shipped or an incomplete parcel. These situations fall under the statutory guarantee, independently of the fourteen-day window: thirty days to reject the goods and obtain a refund under the Consumer Rights Act 2015, then repair or replacement, and failing that a price reduction or a final right to reject. In the United States and Canada, local statutory warranties apply as they exist; we apply the same commercial procedure. The European Union is not served at this date, so the rights specific to EU consumers will be restated here before that zone opens.

9. United States and Canada

The UK right to cancel does not apply. We apply the same fourteen-day window and the same procedure anyway, as a commercial policy.

Two practical differences: international return shipping costs more, and a return has to be declared as returned goods to avoid duties on the way back. The customs paperwork required will be specified with the chosen carrier (V3).

10. Unclaimed parcels and wrong addresses

A parcel returned because the address was incomplete or unclaimed can be reshipped at your cost, or refunded once shipping costs are deducted. Check the address in your confirmation email: a correction before dispatch costs less than a return.

Rights and obligations in full are set out in the terms of sale.